On January 30, 2008 21 o'clock 8 minute, the family lives the golden color Chinese parasol tree plot Ms. Li dialed has passed Kunming municipal government mayors the hot line office "12,345" the special line, reflected under the building the restaurant oil smoke harassed people's question. By now, the system demonstration serial number was 580,000. This meant, mayor the hot line has cleared since June, 2000, has met listens to and accepts the entire 580,000 residents to come the electricity. Statistics have indicated, the Kunming residents altogether dial 12,345 hot lines 500 ten thousand, is equal comes in for more than 7 years, the average each Kunming residents all have dialed a mayor the hot line. 12,345 mayors the hot line more than 20 staff 365 days times are listening respectfully every year resident's sound, is protecting each person along with this city advance footsteps. Now, mayor the hot line already became the Kunming common people direct and the government dialogue, the exchange company core. In gives mayor the hot line to come the electricity in the resident, seeks the help the telephone proportion to be highest. The resident demands content infinitely varied, regardless of is the street light is not bright, the sewer is stopped up, the child is lost, or the husbands and wives quarrelled, in the life have received the grievance, could dial passes "12345". Enters mayor the hot line office, full wall bright red multicolored silk banner and each kind of medal for person intense visual impact, each multicolored silk banner all expressed the people to the government the trust and the gratitude, each multicolored silk banner behind all has a mayor the hot line true feelings for the managed by the people real situation story. Lets us enter "12345", enters behind the glory story. The populace benefit does not have minor matter piece of true feelings Xie Minyou On February 19, 2007 just when the bumper year second day, the whole city people all immerse at the jubilation, in the reunion festive atmosphere, mayor the hot line manages the staff still persevered nearby the telephone. 10 o'clock 19 minute, the telephone bell sound rapidly resounds, 57 staff rapidly answer the telephone, in the telephone transmit a woman to be anxious the sound which but slightly the belt hesitates: In the family the old person lives in the white horse plot, in did not know any reason, several dozens days comes home the bathroom continuously overflow dirty water, but also are mixing with the massive excrement, reflected many times to the plot tube, disburse money please dredge the company to carry on have dredged many times, but have not always been solved, relieved stir the whole family to be unable to celebrate the new year. Actually, this originally is not in the government responsibility scope work, but in such traditional festival, for lets this family member happy satisfactory year, the hot line staff definitely answer, helps this woman to solve the problem certainly with every effort, and obtains the relation immediately with the correlation department. Meantime just happens to meet paid annual leave period, many functions departments like usually the same development work with difficulty, after but west the mountainous area environmental sanitation place knew this news, the organization clear pulls out the team member to rush immediately the scene to examine, discovered this is because in the family the drainage channel design is unreasonable, the aging caves in causes to stop up. The environmental sanitation place decided immediately increases 5 clear to pull out the personnel, carries on section by section to the entire building of residence more than 60 Mi Chang pipeline artificially clear pulls out, sank the sand well one by one to 4 to inspect and to carry on the machine cleaning up. After more than 8 hours fighting bravely, the pipeline finally completely dredges, after the thorough cleaning up clean scene, clear pulls out the personnel only then to evacuate the scene. When the staff is bringing a body dirt mark exhaustedly leaves this woman the family, already is at the beginning of the decorated lantern on. On December 23, 2005, a surname Mr. Wen complains tearfully in the hot line: Own were reeducation through labor 3 years has taken drugs the personnel, the body contracts the hypertension, after the stroke causes hemiplegia. After the reeducation through labor comes out, the house has been rented by elder brother, does not have the place to live, has to rest in the plot corridor or in the garden lawn, at that time the weather was very cold, does not have the money to buy the quilt lid, therefore Leng Youe. The Stethoscope hot line manages the staff goes to the scene to understand immediately verifies the situation, the original communications gentleman's parents double perish, 5 brothers the sisters if cut off the relations, the original housing is also hired by his/her brother. As a result of
, he only has roams about every day the street corner, evening sleeps outside the corridor. In order to cause it to return society's bosom, mayor the hot line manages coordinates the area of jurisdiction government, the office and the community residents' committee, to rented the king family house to rent the tenant to do the massive ideological work, put out 400 Yuan by the office to return the house rent, terminated ahead of time has rented a room the contract. After diligently, Mr. Wen finally Spring Festival front removes in the original housing in every way in January 18, 2006, realized for several years to hope celebrated the new year the desire in the home. Such matter manages too numerous to cite individually in the hot line, bends over to pick up all is. Hot line each comrade in the heart all is installing the difficult populace which several they keeps thinking about. The government hot line labor affects 3 characters "trivially, tired, is bothersome" may summarize. The hot line staff often said that, "the society has complex, the hot line has richly." Mayor the hot line took the municipal government facing society's window, is representing mayor's male letter and the authority, its accepts the work has the very strong urgent need solution the effectiveness for a period of time. Facing now the complex complex rapid development society, the hot line existing 24 staff, 365 days every day 14 hours in turn in 3 artificial lines, 8 pronunciations lines and mayor on the email diligently works. They must process the nearly more than 500 man-power every day to come the electricity, the nearly hundred pronunciations messages and the email, also is mixed the visitors appealing to the higher authorities and the letter, they did not stop have solved a difficulty for the resident, but in the real life, their individual also faced the child to need to care about, the old person front needed to look after, individual mood needs to adjust and so on the pressure suitably in the huge work and the life, they also had many mood to need to release and to clear out. All have in the hot line work people to fill the tender feeling the heart, said with theirs speech, when they have solved a difficult problem for the resident, when they use own sound, when with own diligently melts which telephone that these not to have met resident's heart ties, they have sown seeds the sunlight, also has warmed own, but all these because they are taking on the resident to the municipal party committee, municipal government's trust and the expectation. The broad collection public opinion gathers the wisdom altogether to seek the development to construct the spring city A city development and the progress, are embodying populace's wisdom, the Kunming residents through 12,345 mayors the hot line, melted into theirs intelligence and ability in each advancement which Kunming developed. In 2001, a resident suggested through the government hot line that, The Kunming advantageous natural climate, extremely suits the construction commercial walk street, whether may consider in the thing temple tower walk street foundation, the city tradition axle wire, namely the just road - recently the park - golden horse blue chicken work place - thing temple tower walk street connected, formed the entire journey nearly 2 kilometers commercial walks street. Among them, might adopt in recently the park and the gold and greens road constructs the Stethoscope passenger foot-bridge or the underground channel, dredged the thing to flow to, guaranteed the north and south walk street unimpededness, caused it shape to help the province and even the nation bigger, had the traditional style and the modern commercial civilized characteristic walk street, promoted the Kunming social economy development. In 2004, south the screen walk street completes. Today, already became one of the Kunming liveliest commercial block and city landscape of name cards. In 2002, a surname resident the hot line makes the phone call for mayor to reflect that, nearby the Kunming big view building, discovered big piece red migration aquatic, doubts has not seen for the very long time specially eats the harmful fish insect. If firmly is the fish insect, then will govern Yunnan pond to the biology
have the very big significance, will ask the government to propose the department concerned to pay attention to the research protection, if will be the harmful biology, then will be supposed to prevent and control as soon as possible. The resident provides this situation causes mayor the hot line highly to take, promptly forwards to Yunnan pond the situation the control section to investigate. After looks up, this resident reflects
the biology for
for further carried out
the use value research, Yunnan pond manages the law enforcement team to strengthen immediately to the big view river fishing for monitoring, the Yunnan pond control section has also handled jointly with the province environmental protection bureau, the province environmental protection scientific research institute made an appointment with this resident, earnestly listened to its use to govern the Yunnan pond suggestion and the idea, as well as suggestion which governed to Yunnan pond, and honestly invited this resident to participate in the use control experimental work. In mayor in the hot line routine work, is similar such suggestion to involve the city management the aspects, from the urban planning to the good bo tree's choice, from the traffic control to the public transportation vehicle line establishment, the government hot line condenses is coming from resident's wisdom, and transforms it for impels the Kunming Stethoscope urban development not to use up the power, the intravenous drip is changing the spring city Kunming's appearance.